Frequently asked questions

FAQ

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How do I place an order?

Simply browse our store, add the items you like to your cart, and proceed to checkout. Follow the steps to complete your order securely.

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How long does shipping take?

Orders are usually processed within 1–3 business days. Estimated delivery time is 7–15 business days, depending on your location and customs processing.

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Will I receive a tracking number?

Yes. Once your order is shipped, you will receive a tracking number by email so you can follow your delivery at any time.

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What is your return policy?

You may request a return within 14 days of receiving your order, as long as the item is unused and in its original packaging. Please contact support@temury.com to start a return.

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Is my payment information secure?

Absolutely. All payments are processed through encrypted and secure payment gateways. We never store your payment details.

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Support

If you have any questions or need assistance, feel free to contact us at support@temury.com. We typically respond within 24–48 business hours.