Frequently asked questions
FAQ
How do I place an order?
How do I place an order?
Simply browse our store, add the items you like to your cart, and proceed to checkout. Follow the steps to complete your order securely.
How long does shipping take?
How long does shipping take?
Orders are usually processed within 1–3 business days. Estimated delivery time is 7–15 business days, depending on your location and customs processing.
Will I receive a tracking number?
Will I receive a tracking number?
Yes. Once your order is shipped, you will receive a tracking number by email so you can follow your delivery at any time.
What is your return policy?
What is your return policy?
You may request a return within 14 days of receiving your order, as long as the item is unused and in its original packaging. Please contact support@temury.com to start a return.
Is my payment information secure?
Is my payment information secure?
Absolutely. All payments are processed through encrypted and secure payment gateways. We never store your payment details.
Support
Support
If you have any questions or need assistance, feel free to contact us at support@temury.com. We typically respond within 24–48 business hours.